Dear Valued Customer,

On behalf of Northway Toyota, I hope you and your family remain healthy during the COVID-19 outbreak. As we navigate through these difficult times we will be here to assist with your automotive needs. Please do not hesitate to contact us!

SERVICE UPDATES

·       Our parts and service departments are open Monday through Saturday 8am-6pm. 

·       Appointments can be scheduled online https://www.northwaytoyota.com/schedule-service.htm or by phone at 518-783-1951.

·       We practice social distancing; our staff will have no physical contact with you. We have installed Plexiglas barriers for your additional protection.

·       All vehicles are sanitized at time of drop off and again prior to pick up.

·       Face coverings are required at all times.

·       Home pick up and drop off, please contact service to schedule this in advance.

·       After hours drop off is available, place your keys in the drop box located at the dealership.

·       We offer over the phone payment via credit card, debit card or through our texting app.

SALES UPDATES

·   Our sales department is conducting business by appointment, remotely and electronically.

·       Test drives are available by appointment.

·       Face coverings are required at all times.

·   Please visit our website at https://www.northwaytoyota.com/ to view our inventory.

·   You can reach us through our website, email, and chat.

·   Home delivery and curbside pickup is available for all sales.

·       All cars and keys are sanitized and locked prior to your appointment for your safety.

·       Gloves and masks are required. Plexiglas barriers have been installed for your additional protection.

ADDITIONAL DISINFECTING

·      We have partnered with Transform Disinfectant to provide a sanitation method for vehicles prior to delivery as well as for our loaner fleet and customer service vehicles.  TRANSFORM DISINFECTANT

The health and safety of our customers and colleagues remain our top priority. In response to COVID-19, we have taken additional measures published by the CDC to make our cleaning protocols even more rigorous: This means more frequent cleaning of heavily-trafficked areas including entrances, door handles, customer lounges, workstations, and restrooms. Additionally, we will be cleaning our service shuttles and loaner vehicles before and after each use.

While your vehicle is in for service our valets, advisors, technicians, and detail shops are also taking precautions and additional measures to ensure your health and safety. Technicians are wearing gloves and masks while servicing your vehicle, and wiping down surfaces after the service has been performed.

At this time, we are open for business and committed to providing the same exceptional service you have come to expect. Together we can take preventative measures to protect you, your family, and our colleagues from the spread of COVID-19. We thank you for your cooperation and support in helping us to keep our community healthy!

Sincerely,

Maria Dunning

Market President